Anwar Compound WT Patil Marg Opp Dukes Factory, Chembur, Mumbai 400071 400071 Mumbai IN
edobo
Anwar Compound WT Patil Marg Opp Dukes Factory, Chembur, Mumbai 400071 Mumbai, IN
+919089089084 https://cdn.storehippo.com/s/60a39f1801d30d79c4caa94b/6274cfcf6edae87104ca411d/webp/latest-edobo-logo-for-website-480x480.png" [email protected]

Frequently Asked Questions (FAQ)

  • My Account

    1. How do I Sign-Up?

      You can create a free account on the edobo site by clicking on the “Sign-Up” option. Once you do this, you will need to fill in basic account details - name, phone number, email ID and your residential address. Based on your location, you can easily avail certain delivery options.
    2. Can I have multiple accounts with the same phone number and email ID?

      No, in order to create a new account, you will need to provide a different phone number and email ID. Your location can still remain the same however the registered username/password will also change once you create a new account.
    3. Can I update my mobile number and ID?

      Yes, you can update your mobile number and ID by accessing the original account on the platform.
  • Delivery Options

    1. What is Slot Delivery?

      Slot delivery refers to particular time slots wherein you can receive your order. The slots available are
      - Check the availability of the slots on the 'Review Order' page.
    2. What are the delivery charges?

      Delivery charges will depend upon location and order fulfilment. To understand this better, here’s what you need to know:-
      - Delivery fee (if any) is specified on the 'Review Order' page.
    3. What if I don’t receive my order as per scheduled time slot?

      - In this situation, we request you to contact our customer support team to help you keep track of your order status.
    4. Is the delivery contact-less? How does it work?

      - We are practising best for the contact-less delivery, as the products are sanitized and sent to you , then we urge to take all precautionary measures before receiving the Order/Products etc. from the delivery executive.
  • About My Order

    1. How do I add or remove products after placing the order?

      Once you have placed the order, it cannot be changed or altered. You can however cancel the order.
    2. What is the minimum order value?

      (We do not have any minimum order value)
    3. How do I check the current status of my order?

      Under My order section, check order status.
    4. Is there any order cancellation fee?

      There is no order cancellation fee and you will receive your refund once you’ve cancelled the order.
  • Customer Queries

    1. How do I contact customer support?

      If you’d like to contact customer support, please call: +91 908 908 908 4 and you can raise further queries at [email protected] Customer support will be available from morning 10 AM to evening 7 AM.
  • Return/Refund/Replacement

    1. What is the refund policy?

      To understand our refund and cancellation policy, please click here
  • Address & Location

    1. Can I add more than one delivery address in my account?

      Yes, you can add more than one delivery address in your account.
    2. Can I have different city addresses under one account and still place orders for multiple cities?

      Yes, you can have different city addresses under a single account.
    3. Do I need to be present at the address or can someone take my order for me?

      Yes, someone else can pick the order on your behalf. You will need to provide additional contact details like a phone number and name.
    4. Can I update my delivery address?

      Yes, you can update your delivery address from your account.
    5. Can I change the delivery address after placing an order?

      Once an order has been placed you cannot change the delivery address.
  • Discount Offers/Coupons

    1. Where can I find currently running offers/ promotions?

      Under Coupons & Offers
    2. Do you have loyalty discounts or loyalty rewards for referrals?

      Currently we are not offering and loyalty rewards & referrals, nut it will introduced soon.
  • Notify Me & See Similar Option

    1. What is Notify Me? How does it work?

      Product which goes out of stock as per your given request when the product is back in stock it is notified on email/sms/whatsapp etc
    2. What are the products shown in See Similar option?

      The products which are related to the search / similar product in PDP
    3. Is it possible to order an item that is Out of Stock?

      No, We are following the best practice of availability of the product for you but in some conditions the product gets OOS, so you can mail us at [email protected], so we will try our best to get the product back in stock.